Refund & Returns

At BRONA, we hope you love every purchase. If something isn’t quite right, we’re here to help.

Returns

We accept returns on unused and unopened products within 14 days of delivery.

To be eligible for a return:

• Products must be unopened, unused and in their original packaging.
• Items must be returned in a resalable condition.
• Proof of purchase is required.

For hygiene and safety reasons, we cannot accept returns on products that have been opened, used or tampered with unless they are faulty.

Tanning Mitts

Our velvet tanning mitts can only be returned if they are unused and in their original packaging. Once opened or used, they cannot be returned for hygiene reasons unless faulty.

Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

We’ll review your request and work with you to resolve it as quickly as possible.

Refunds

Once we receive and inspect your returned item, we’ll let you know whether your refund has been approved.

Approved refunds will be processed to your original payment method. Please allow 5–10 working days for the funds to appear, depending on your payment provider.

Original delivery charges are non-refundable unless the return is due to a fault or an error on our part.

Return Shipping

Customers are responsible for the cost of returning items unless the product is faulty, damaged or sent in error.

We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.

Contact Us

If you have any questions about your order or would like to request a return, please contact us using the Contact page on our website.