Shipping Policy

Last updated: August 2026

Thank you for shopping with BRONA.

We are committed to delivering your order as quickly and carefully as possible.

Order Processing

Orders are typically processed within 1–2 working days.

Orders placed on weekends or public holidays will be processed on the next working day.

During new product launches, promotional periods or busy seasons, processing times may be slightly longer.

UK Delivery

We currently deliver throughout the United Kingdom.

Delivery times will vary depending on the shipping service selected at checkout.

Once your order has been dispatched, you will receive a confirmation email. Where available, tracking information will also be provided.

Delivery Delays

While we aim to deliver all orders promptly, delivery times are estimates only and may occasionally be affected by circumstances beyond our control, including courier delays or severe weather.

Incorrect Delivery Details

Please ensure your delivery address is correct before completing your order.

BRONA cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information.

Lost or Damaged Parcels

If your parcel arrives damaged or you believe it has been lost in transit, please contact us as soon as possible.

Where appropriate, we will work with the courier to investigate and resolve the issue.

Contact Us

If you have any questions regarding your delivery, please get in touch via our Contact page and we’ll be happy to help.